SyncFlow reads customer emails, classifies intent, drafts AI replies, and sends them — autonomously. No human approval step. Just resolve, log, and report.
Confidence below 0.3? Escalates automatically. No silent failure.
Checks inbox every 60s. Fetches last 20 messages. Deduplicates by message ID.
GPT-4o-mini reads email, classifies intent, scores confidence. Via Polsia OpenAI proxy.
Draft appended to thread. Sent via SMTP. Escalation if confidence < 0.3.
Every email: timestamp, sender, intent, reply text, confidence, status. Full audit trail.